How to add a custom subdomain

FreshStore allows you to create stores on our free vanity domains, custom domains, or custom subdomains. 

Why use a custom subdomain?

A custom subdomain allows you to add a FreshStore to an existing website. For example, you can create a FreshStore on store.mydomain.com when you have a website already on www.mydomain.com.

You can also use a subdomain if you have other services, such as email, on your domain and don't want to change all the DNS records. You only need to add a CNAME record to your domain.

Adding a CNAME value to your domain

To add your subdomain to FreshStore, you must add a CNAME record to the domain's DNS. This is done on your domain name registrar (e.g. GoDaddy, Namecheap, etc.).

Please refer to your domain name registrar for instructions on adding your CNAME record before you continue with this guide.

How to add a subdomain

1. From your account dashboard, go to Domains.

2. On the Domains page, click on Add Domain or Add a Custom Domain (If no domains have been added yet).

3. Choose the option Subdomain Only. Add your subdomain on the right side and click on "Add Your Domain".

4. This will get processed and show you the CNAME record you need to add to your root domain's DNS records. 

5. Click on the "Refresh DNS" button to check the status of your DNS record. It should update within an hour, but sometimes it takes 24 to 48 hours.