I received an email from Google about issues... what do I do?

When you sign up to Google Search Console and submit your store, you may receive emails from Google about various issues.

This is nothing to worry about; most of the time, they are minor warnings that can be ignored and do not affect your Google search rankings.

How to find more details

The email will only give you a summary, and to find out more details, click the link in the email to get to your Google Search Console account.

Look for "Indexing -> Pages" in the left-hand menu. This will give you more information about which pages are indexed and show you any errors.

You can also check the links under "Experience" in the left-hand menu. This will tell you about any issues with mobile usability, speed, SSL etc.

Contacting FreshStore Support about Google Issues

Our support team will happily check any of the issues Google reported and advise you.

Before contacting us, please first check for more details as above, and tell us exactly which pages on your store have issues. The more information you can provide, the easier it is for us to help you quickly.

About Specific Issue Types

Here are some emails you might receive with explanations:

  • New Page indexing issues detected - This can be caused by a few things, including deleting a product/brand/category/article, which now gives a 404 page.

  • New Merchant listings structured data issues detected - This is related to the structured data that we provide to Google about products, also known as "Rich Snippets". It is usually because one or two products are missing some data (e.g. shipping details) and this requires no action.

  • New Mobile Usability issues detected - This is when a page on your store does not work perfectly on mobile devices. This is usually a false positive. Please see this guide on Checking for Mobile Usability with Google for more info.
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