How to whitelist emails from FreshStore

IMPORTANT - If you don't follow this guide and whitelist our emails, you might miss out on your store stats, our replies to your support tickets, exclusive invites, new guides and strategies, special offers, product news and all other updates.

We will email you from the address - please save this in your email address book, drag it to your inbox, and mark it as important. More details are in the video and instructions below.

Step 1 - Remove from Promotions

The first step is to move Fresh emails from the promotions tab like this:

  1. Click on the "Promotions" tab
  2. Find all the emails from FreshStore
  3. Drag them to the "Primary" tab
  4. Click "Yes" in the yellow message box

Doing this ensures your Fresh emails aren't hidden from your inbox or accidentally sent to Spam.

If you are not using Gmail, please check if you have the same feature inside your email account and perform the same steps as above.

Step 2 - Whitelist our Emails

Whitelisting means adding our email address to your address book. We have information below for you on all email clients to help you.

Please add the following email to your address book:

Step 3 - Mark as Important

Now click the little arrow icon next to the email so it shows yellow, like this:

That's it! But if you need more help, you can see our guides below for whitelisting on different email accounts.

More Help with Whitelisting

Below are steps to whitelist our email on specific email clients in case you need them. These steps may change over time. If you have any issues, please check the guides for your email client.

Whitelisting on Gmail

Log into your account and open up the email in your inbox. Hover over the sender's name, and a window will pop up. Select "Add to Contacts" to save the sender to your Contacts list.

You can also whitelist in GMail before opening the email. To do so, hover over the sender's name next to the subject line in the inbox. Click "More" in the pop-up box. Select "Add to senders" to save to your Contacts list.

Whitelisting on Yahoo!

Log into your account, hover over the "Settings" icon and click "Settings".

In the "Settings" tab, select "Filters" from the left menu and click the button to "Add" a filter.

Type a name for your filter in the "Filter name" field. Select "contains" in the "sender" drop-down menu. Type the sender's email address in the "sender" text field. In the "Move to Folder" drop-down menu, select "Inbox". Click the "Save" button in the top bar to save the filter.

Whitelisting on Hotmail

In the upper right-hand corner of your account, click on the "Settings" icon. From here, click on the option for "Options".

While in this section, click on the option for "Safe and blocked senders".

Click on "Safe senders".

Enter the sender's email address and click the "Add to list" button.

Whitelisting on AOL

In your account's upper right-hand corner, click "Options". From there, click "Mail Settings".

On the "Settings" page, click "Spam Settings". From there, choose "Allow mail only from addresses I specify" on the drop-down menu. Enter the sender's email address, click the plus button, and click save to save your changes.

Whitelisting on Outlook 2003 (and higher)

Right-click on the message in your inbox. Select "Junk E-mail" from the menu. Then, click "Add Sender to Safe Senders List".

Whitelisting on MacMail

Select "Mail" and "Preferences" from the top menu.

In the "Preferences" window, click the "Rules" icon. Then, click the "Add Rule" button.

In the "Rules" window, type a name for your rule in the "Description" field. Use the following settings: “If any of the following conditions are met: From Contains.” Type the sender’s email address in the text field beside “Contains.” Select “Move Message” and “Inbox” from the drop-down menus. Click “Ok” to save the rule.

Whitelisting on Verizon

  1. Open your email.
  2. Click "Options".
  3. Click "Block Senders".
  4. Locate the "Safe List".
  5. Enter your contact's domain.
  6. Click "OK".

Whitelisting on Comcast

  1. Click "Address Book".
  2. Click "New" and click "New Contact".
  3. Add the sender's email address.
  4. Click "Save".

Whitelisting on

  1. Open your email.
  2. Click "Preferences".
  3. Under "General Email Preferences", click "Blocked Senders".
  4. Type in the sender's email address in the "Exceptions List".
  5. Click "Add".
  6. Click "Save".

Whitelisting on Road Runner

  1. Click your "Junk Mail" folder.
  2. Select the email that includes the email address you would like to add as a safe sender.
  3. Click "Mark as Not Spam".

Whitelisting on AT&T WebMail

  1. Select "Options".
  2. Select "Filters".
  3. Click "Add Filter".
  4. In the top row labeled From Header, select "contains" from the drop down menu.
  5. Enter the sender's email address.
  6. Move down to the bottom where there is the option "Move the message to". Select "Inbox" from the drop down menu.
  7. Select the "Add Filter" button again.

Whitelisting on EarthLink

  1. Click "Add"
  2. Enter your sender's domain i.e.
  3. Click "Save".

Whitelisting on Thunderbird

  1. Check if your sender's email is in your "Junk" folder. Then, right click on the email and select "Mark As Not Junk".
  2. Click "Address Book".
  3. Make sure that the "Personal Address Book" is highlighted.
  4. Click "New Card", the "New Card" window will display.
  5. Under the "Contact" tab, copy your sender's "From" address and paste it into the email dialog box.
  6. Click "Ok".

Whitelisting on Windstream

  1. Click the "Settings" tab.
  2. Click "Messages".
  3. Click "Allow and Block Messages".
  4. Select "Advanced Block Senders".
  5. In the "Allowed Senders and Domains" area, type the sender's email address you want to allow.
  6. Click "Ok".

Whitelisting on MSN

  1. Select "Settings".
  2. From the email settings screen, select "Junk E-mail Guard".
  3. Select "Safe List".
  4. Enter the sender's email address.
  5. Select "Add".

Whitelisting on Norton AntiSpam

  1. Start Norton AntiSpam.
  2. Select "Status & Settings" tab.
  3. Select "Configure" button.
  4. Select "Allowed List" tab.
  5. Select "Add".
  6. Enter the sender's email address.
  7. Select "Ok".

Whitelisting on McAfee

  1. Click the "Allow/Deny" menu option in the Control Console.
  2. Enter the sender's email address in the "Add Entrys" field in the "Allow List".
  3. Click "Save".

Whitelisting on Entourage

  1. Open the email.
  2. Right click the sender's email address.
  3. Select "Add to Address Book".
  4. Verify the sender's contact details.
  5. Click "Save".

Whitelisting on

  1. Open the email.
  2. Click the "Plus" symbol on the sender's email address.
  3. Add the first/last name of the sender.
  4. Click "Ok".

Whitelisting on GMX

  1. Open the email.
  2. Click the "Plus" symbol on the sender's email address.
  3. Add the first/last name of the sender.
  4. Click "Ok".
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